Delete your Cryptoallert account

This page is available in Dutch and English. The Dutch version prevails. Nederlands

How to delete your account at Cryptoallert (app and website, by Latour e-commerce).

Delete it yourself

1. Log in at app.cryptoallert.com, in your browser or in the Android app.
2. Open your account (click your name in the top right) and choose Delete account at the bottom.
3. Enter your password to confirm and click Delete account.

Any running subscription is cancelled right away.

Can't log in anymore?

Email [email protected] from your account's email address with the subject "Delete account". We delete your account within 30 days and let you know.

What is deleted

• Your account: name, email address and password hash.
• Your settings, alert rules, coins, paper trading and AI decider decisions.
• Connected keys (Bitvavo, AI), your Telegram link and notification addresses.
• Your reviews (feedback), including any shown on the website.
• Your customer data (name and email address) at our payment provider Mollie.

This happens immediately when you delete.

What we keep

• Invoices and payment records (with name, email address and the country of the payment): 7 years, as required by tax law. Mollie keeps payments itself under its own legal obligations.
• If you had a free trial week: an irreversible code of your email address, 12 months, to prevent abuse of the trial.
• Security logs (such as login attempts): at most 90 days.

Want to know more? Read the privacy statement.